http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/ A personal finance blog for career minded women with small budgets and big dreams. Wed, 09 May 2012 23:42:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20116 Mary Wed, 07 Mar 2012 05:04:47 +0000 http://thebudgetingbabe.com/?p=1498#comment-20116 Ugh. I'm planning on switching my carrier this summer when my contract is up, and I'm really not looking forward to the hassle. Ugh. I’m planning on switching my carrier this summer when my contract is up, and I’m really not looking forward to the hassle.

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20090 Tanja Mon, 05 Mar 2012 22:22:20 +0000 http://thebudgetingbabe.com/?p=1498#comment-20090 How stupid ... why was I able to do it and you cannot? I would just keep calling and eventually there will be someone there who knows what they are doing. Also ask for Retention Department next time you call or call 800-235-1185 or 888-211-4727(not sure if these numbers are correct any more) once you are there they should be able to fix your issues and hopefully give you some more credit for your trouble. How stupid … why was I able to do it and you cannot? I would just keep calling and eventually there will be someone there who knows what they are doing.
Also ask for Retention Department next time you call or call 800-235-1185 or 888-211-4727(not sure if these numbers are correct any more) once you are there they should be able to fix your issues and hopefully give you some more credit for your trouble.

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20088 The Budgeting Babe Mon, 05 Mar 2012 17:15:17 +0000 http://thebudgetingbabe.com/?p=1498#comment-20088 Allison - We've complained, they just don't care. Allison – We’ve complained, they just don’t care.

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20087 The Budgeting Babe Mon, 05 Mar 2012 17:15:02 +0000 http://thebudgetingbabe.com/?p=1498#comment-20087 Tanja, Sprint told us we couldn't do that. My name was on the 2nd line. I don't think anyone at Sprint knows anything, actually. They all just make crap up as they go along. One woman in a store actually took all my info down and said, "There, now you're accounts are switched and you'll get the discount." When we got our totally incorrect bill the next month, we called and the customer service agent said "People in the stores can't do that. We have to do it on the phone." It's absurd that the company actually functions. Tanja, Sprint told us we couldn’t do that. My name was on the 2nd line. I don’t think anyone at Sprint knows anything, actually. They all just make crap up as they go along. One woman in a store actually took all my info down and said, “There, now you’re accounts are switched and you’ll get the discount.” When we got our totally incorrect bill the next month, we called and the customer service agent said “People in the stores can’t do that. We have to do it on the phone.” It’s absurd that the company actually functions.

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20086 Tanja Mon, 05 Mar 2012 15:56:51 +0000 http://thebudgetingbabe.com/?p=1498#comment-20086 I was in the same situation but interestingly enough I was able to apply my company’s discount to my husband’s plan as long as my name was on the second line (which it is). I’m with Sprint as well. I was in the same situation but interestingly enough I was able to apply my company’s discount to my husband’s plan as long as my name was on the second line (which it is). I’m with Sprint as well.

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20022 Missie Fri, 02 Mar 2012 16:24:44 +0000 http://thebudgetingbabe.com/?p=1498#comment-20022 Oh good grief -- how incredibly frustrating! I feel your pain -- it sounds rather like what I went through with Target on having them give me the 0% interest they promised...it took MONTHS and HOURS of phone calls to finally get sorted properly. *sigh* Good luck! Oh good grief — how incredibly frustrating! I feel your pain — it sounds rather like what I went through with Target on having them give me the 0% interest they promised…it took MONTHS and HOURS of phone calls to finally get sorted properly. *sigh* Good luck!

]]> http://thebudgetingbabe.com/2012/02/29/switching-phone-accounts-is-a-pain/#comment-20013 Allison Thu, 01 Mar 2012 17:35:02 +0000 http://thebudgetingbabe.com/?p=1498#comment-20013 I would complain. That's such horrible customer service. I would threaten to close the acct and move to somewhere else. Does any other provider offer a discount you are eligible for? I would complain. That’s such horrible customer service. I would threaten to close the acct and move to somewhere else. Does any other provider offer a discount you are eligible for?

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