Comments on: Sprint Stinks

By: N

Fri, 10 Feb 2006 10:43:00 +0000

I am a Cingular customer serice rep and pride myself on doing a good job. But the people that give the “” “I’m going to switch to a different service…I’ve been a loyal customer for X amount of years…” lines “” get really obnoxious really quick. Oh well, guess people will do what they need to do to get what they want. Time for me to go to work and get yelled and whined at

By: Marester05

Marester05 — Tue, 07 Feb 2006 14:52:00 +0000

I actually had a mental breakdown in the Verizon wireless store this past weekend. Switching to the family share plan to save money was fine, but I lost my 100 off a new phone for 2 more years. Of course, when your battery dies, you have to buy a NEW phone because the old one is defunct, and they don’t sell the battery anymore!! Rebates for this, not for that, coupons for new customers, not for you; mp3′s, but not I-tunes; songs that cost 3 bucks a download; fun features that cost 50 bucks extra a month; salespeople that say one thing and do another; phones that don’t come with accessories; and no chairs to sit down on in the store, so everyone’s standing around stewing!!ARGHHH!!!!!!!

By: Anonymous

Anonymous — Tue, 31 Jan 2006 16:38:00 +0000

But isn’t T-Mobile only for the those who live in an urban area… i know it is not the same as a cell phone, but if you have cable internet may i mention vonage? If you want to talk about really saving money….

By: Carissa

Carissa — Tue, 31 Jan 2006 01:45:00 +0000

I went throught the EXACT same situation when I tried to renew my contract and get a red phone for myself. The number of times I tried explaining to sales people that just because I’m an existing loyal customer I have to wait months to get my rebate, but if I walk in off the street to start a new account I’ll get my money today. It doesn’t make sense, REWARD your loyal customers, do not punish!

P.S. Red phones rock.

By: Anonymous

Anonymous — Mon, 30 Jan 2006 20:10:00 +0000

I highly recommend T-Mobile for a few reasons:

1) Very reasonably priced.
2) One year contracts only and they reach out to you to renew before your contract expires. Two years and my minutes have gone up each year with no plan price increase.
3) Customer service good so far.
4) Secretly, the probably have biggest network. What do I mean? They have roaming agreements with Verizon and at least one other wireless carrier, but they don't charge roaming fees! Thus, you get great coverage across multiple wireless networks at no extra cost.

no, I don't work for T-Mobile. I just bought their phone service more than two years ago after putting up with Ameritech, AT&T, and Sprint. never again!

By: stockdiva

stockdiva — Sat, 28 Jan 2006 06:31:00 +0000

I had a nightmare situation with Cingular in which I would send my payments in weeks in advance and they would never credit my account unless I personally picked up the phone to ask them to credit my account each month. This occurred for more than 6 months in a row which wasted hours of my valuable time. It had gotten so bad that I had to start faxing Cingular's billing department proof from my bank that the payment had been sent and arrived on time. After trying to patiently work with hundreds of customer service representatives to correct the billing snafu, I finally canceled my plan to keep my sanity and wrote a complaint letter to Cingular's president explaining my displeasure with its customer service department in resolving my issue. I provided documentation that provided proof that no matter who I spoke to, no one would help me correct the problem. I then insisted in the letter that my termination fee of $200 be waived due to fact that their faulty attempts to resolve my problem unsuccessfully caused me to cancel my plan. Three weeks later I received a call of the President's Executive Assistant thanking me for making them aware of the problem and I was told that they would waive my $200 termination fee.

I wrote this comment to say that maybe you should write a letter to the President of Sprint. Heck, give him your blog link as well while you're at it.

Here's their corporate headquarter information.

Mr. Gary D. Forsee
President
Sprint Nextel Corporation
2001 Edmund Halley Dr.
Reston, VA 20191
Phone: (703) 433-4000

Much luck!

By: Anonymous

Anonymous — Sat, 28 Jan 2006 06:30:00 +0000

I don’t think should even be in business let me tell you why. In one of the states a father was getting his babies ready to go somewhere her put one kid in the car (never leave you kids alone stop doing that to your kids) and went back in the house to get the other baby when he came back out his car and baby was gone the mother called sprint to get the car tracked down because the cell phone was left in the car had a tracking decieve they told them because their son was kidnapped they said so what get a subpeona and pay us $50 bucks to track the car down and find your kid. What ass **** how can you tell someone to forget it we won’t help you find your kid yet your kid go missing. Sprint Should Not Be In Business They Don’t Give A Crap About Missing Kids1

By: Anonymous

Anonymous — Fri, 27 Jan 2006 22:54:00 +0000

I had my nextel phone for 2 years it was an I 530 and the service was sad the direct connect worked sometimes and I finally dropped my phone on a bus and lost it about 2 months ago and sprint/nextel is still taking thier sweet time replacing it its true the company customer service is non existant

By: Anonymous

Anonymous — Fri, 27 Jan 2006 22:19:00 +0000

We are on our third set of LG phones. Currently we have four VX3200 phones and they have proven to be the most reliable and rugged phones we have ever owned. Their performance is everything we could hope for. You might check the reviews of various phones on Cnet.com. Also, we are very happy with Verizon Wireless service. Most of our friends and family are “In” and we talk for free. Their service and network are far superior to any others in our area.

By: Nicole

Nicole — Fri, 27 Jan 2006 21:53:00 +0000

All in the name of saving a few bucks Mr. Al.

For two kids who come from blue collar families, we’ll take the yuppie comment as a compliment, if that’s ok with you.